How to migrate from SuperHote to Nowistay

This guide walks you through every step of moving from SuperHote to Nowistay as your channel manager and property management system. Plan about 20 minutes per property, plus the time to export your data from SuperHote.

Airbnb accepts only one channel manager per account, and Booking.com, Vrbo and Expedia only one per property, so each channel has to move from SuperHote to Nowistay. The fastest and most reliable way does not depend on SuperHote at all: you remove SuperHote’s access from your Airbnb account and you switch the connectivity provider in your Booking.com extranet. No support ticket, no waiting. The SuperHote-specific instructions below cover everything else: what to export, where your message templates and booking website live, and how to cancel your subscription.

SuperHote’s interface is in French, so this guide gives its labels in French with an English translation. It covers SuperHote V2, the current version, and mentions the V1 steps where they differ.

Moving from a different tool? Read the general guide: How to migrate from your PMS (channel manager) to Nowistay.

Why switch from SuperHote to Nowistay?

• A fully autonomous AI co-host: it answers your guests 24/7 on Airbnb, Booking.com, Expedia, WhatsApp and email, from the very first inquiry message, without waiting for your approval. It uses your welcome guide and property information to answer accurately.
• A complete channel manager: one calendar for prices, availability and stay rules on Airbnb, Booking.com, Vrbo and Expedia, synchronized in real time, from 1 to 100+ properties.
• Set up in minutes: your Airbnb listings are imported with their photos, description and prices, then you add your other channels with a few clicks.
• Team and cleaning automation: a cleaning mission on every checkout, assignment to your team, checklists with photo reports.
• Everything else in one place: digital welcome guide, smart lock codes sent automatically, direct booking widget with Stripe, PriceLabs dynamic pricing, ChatGPT and Claude connectors.

The migration at a glance

1. Export your bookings, guests and message templates from SuperHote while your subscription is still active.
2. Remove SuperHote’s access on Airbnb, then connect Airbnb to Nowistay right away.
3. Switch the Booking.com connectivity provider to Nowistay’s partner, Channex.io, and connect Booking.com in Nowistay.
4. Move Vrbo and Expedia if you use them.
5. Import your direct bookings, check your calendar and recreate your automated messages.
6. Cancel SuperHote last, once every channel runs on Nowistay.

Remove the old Airbnb connection and connect Nowistay in one sitting, ideally at a quiet time of the day: in between, nobody updates your Airbnb calendar.

Before you start: export your data from SuperHote

SuperHote does not transfer your data to another tool, and some of it disappears when you disconnect a channel or when the subscription ends. Save it first:

• Bookings: in Réservations (Bookings), open the À venir (Upcoming) tab and click Exporter (Export) to get a CSV of the list. On V1: Calendriers > Actions > Exporter les réservations, choose Tous les appartements (all apartments) and the year; the CSV is emailed to you. Exports are only available on the web, not in the mobile app.
• Revenue: Statistiques (Statistics), Chiffre d’affaires (Revenue) view, then export the data.
• Your SuperHote invoices: Paramètres > Factures (Settings > Invoices), as PDF.
• Guests: the Voyageurs (Guests) address book has no export.
• Automated messages, Guest Page and welcome guide: no export, copy them by hand.

SuperHote warns that bookings and invoices are no longer accessible once the account is deleted.

Also have these ready:

• Your Airbnb login for the account that owns the listings (not a co-host account).
• Your Booking.com extranet access, with the phone that receives the extranet security codes.
• A Nowistay account: sign up at app.nowistay.com. Synchronization with your booking platforms and the CSV booking import are part of the AI Channel Manager plan.

Things to know before migrating

• Airbnb fees: Airbnb applies the host-only fee (about 15.5%) to accounts connected to a channel manager. Coming from SuperHote, your account is most likely already on it, so nothing changes. If not, the Rate Adjustment setting in Nowistay lets you raise your Airbnb prices to keep the same net revenue.
• Your calendar is managed from Nowistay: prices, availability and stay rules are set in the Nowistay calendar and pushed to every channel.
• Some Airbnb settings become read-only on Airbnb (Smart Pricing, some promotions and stay rules): you manage them from Nowistay.
• Your bookings stay where they are: reservations live on Airbnb and Booking.com, nothing is cancelled. Upcoming Airbnb and Booking.com reservations are retrieved by Nowistay when you connect those channels.

Details: What changes when you connect Nowistay as your channel manager.

Step 1: Move Airbnb from SuperHote to Nowistay

1a. Remove SuperHote’s access from Airbnb (recommended)

This cuts the connection from Airbnb’s side. It works whatever the state of your SuperHote account, and it disconnects all your listings in one go.

1. Log in to Airbnb with the account that owns the listings, on a computer or in the app.
2. Click Menu (your profile picture, top right), then Account settings.
3. Open Privacy.
4. Under Connected services, find SuperHote and click Remove access, then confirm.

Airbnb disconnects every listing that was linked to SuperHote at once. Older Airbnb pages call this section Privacy & sharing and Services: it is the same place.

If SuperHote appears more than once in the list (for example after the move from V1 to V2), remove every entry.

Prefer to start from SuperHote? SuperHote’s own instructions for leaving are to remove it from Airbnb’s connected services, as in 1a. On V1, a single listing is unsynchronized in Hébergement > Éditer > Plateformes > AirBnB > Appartements > Actions > Enregistrer.

After a channel manager is disconnected, Airbnb may put some settings back to their default values (minimum stay, maximum stay, closed to arrival or departure). You will check them in Step 6.

1b. Connect Airbnb to Nowistay right away

1. On the Properties page, click Add a property.

2. To How do you manage your bookings today?, answer I use a PMS, then to Do you want to keep your current PMS?, answer No, migrate.
3. To Do you list on Airbnb?, click Yes, import from Airbnb.

4. Click Connect with Airbnb (or Use another Airbnb account if another account is already connected). On Airbnb, log in with the owner account of the listings (sign out of any other Airbnb account first) and click Allow. Only a co-host on these listings? Use Ask the owner to authorize.

5. Back in Nowistay, select the listings to import and click Import (the button shows the number of selected properties).

Each property is created with its Airbnb data: name, photos, description, prices and availability. Detailed walkthrough: Connect Airbnb to Nowistay.

Step 2: Move Booking.com from SuperHote to Nowistay

2a. Switch the connectivity provider in the extranet

Booking.com lets you go straight from SuperHote to the new provider. Your property stays connected to SuperHote until the switch is complete, so it never goes unmanaged.

SuperHote V1: do not use Déconnecter (Disconnect) in SuperHote’s Booking.com settings first: it deletes all Booking.com reservations from the SuperHote calendar.

1. Log in to the Booking.com extranet and open the property.
2. Write down your Hotel ID: the number shown next to your property name, at the top of every extranet page.
3. Click Account, then Connectivity provider.
4. Your current provider is shown as SuperHote. Click Switch providers. Do not click Deactivate: it resets your settings and leaves the property without a provider.
5. Search for the full word Channex (partial words are not recognized) and select Channex.io, Nowistay’s connectivity partner.
6. Tick the box to accept the terms and confirm (depending on your extranet, the button reads Connect or Yes, I accept). The request then waits for Nowistay: do 2b right away.

Repeat this for each Booking.com property, even if you already did it for another one.

2b. Connect Booking.com in Nowistay

1. On the Properties page, click the … button on the property card, then Synchronization.
2. Click Add a booking platform (OTA) and select Booking.com in OTA Platform.
3. Enter your Hotel ID and click Next.
4. If your Booking.com property has several room types, select the one that matches this Nowistay property in Room Type.
5. Click Connect.

If Booking.com is the first channel of this property, Nowistay first asks for a Default night rate. Detailed walkthrough: Connect Booking.com to Nowistay.

2c. Clean up in SuperHote

Then, in SuperHote V2, go to Hébergement (Property) > your property > Plateforme (Platform), click the Booking.com logo, then Désynchroniser (Unsync) at the bottom of the panel. Choose Conserver les réservations futures (Keep future bookings) rather than Tout supprimer (Delete everything): the choice is irreversible. Confirm with Désynchroniser.

Links in messages: Booking.com only lets guests open links that you have allowed in the extranet. If your welcome guide link is not clickable, see Welcome guide links not clickable on Booking.com.

Step 3: Move Vrbo

SuperHote V2 syncs Abritel/Vrbo by calendar (iCal). In Abritel, go to Calendrier (Calendar) > settings > Disponibilité (Availability) > Synchroniser les calendriers (Sync calendars) and delete the calendar import named SuperHote, then remove the Abritel calendar link in SuperHote. If you used SuperHote’s full Vrbo connection, contact Abritel/Vrbo support to disconnect SuperHote: with that connection, your listing content and guest payments went through SuperHote, so make sure they are back under your control on Abritel.

Then connect Vrbo in Nowistay: Synchronization > Add a booking platform (OTA) > Vrbo, enter your Vrbo username or email and Vrbo password, click Next, choose the phone number for the SMS code, click Request verification code, enter the code and click Verify code, then select your listing and click Connect. Vrbo does not share bookings made before the connection: add them with the CSV import (Step 5). Guest messaging is not available through Vrbo, so reach Vrbo guests by email or WhatsApp. Detailed walkthrough: How to connect your Vrbo listing.

Step 4: Move Expedia

SuperHote does not manage Expedia. If you list on Expedia, connect it to Nowistay directly.

To switch Expedia to Nowistay: in Expedia Partner Central, select the property, go to Rooms and Rates > Connectivity Settings, click Change Provider, search for Channex, click Next, then confirm with Change provider. Make sure Channex manages both rates and availability and booking retrieval. If Connectivity Settings is missing, open a ticket with Expedia of type Room, Rates and Availability. Then, in Nowistay: Synchronization > Add a booking platform (OTA) > Expedia, enter your Expedia Hotel ID, choose the Minimum stay rule (Arrival or Through), select the room type and click Connect.

Step 5: Import your direct bookings from SuperHote

Upcoming Airbnb and Booking.com reservations arrive in Nowistay by themselves when you connect those channels. What does not come back on its own: direct bookings and bookings taken by phone or email in SuperHote, Vrbo bookings made before the connection, and owner stays. Import them from a CSV file so your calendar is complete and no one can book those nights again.

1. Take the bookings file you exported from SuperHote (see Before you start). Keep the upcoming bookings that did not come from Airbnb or Booking.com. The importer works one property at a time, so make one file per property if needed.
2. Wait until your Airbnb and Booking.com reservations show in the Nowistay calendar.
3. In Nowistay, go to Bookings, click the … button, then Import as CSV.
4. Choose the Property, select your file and click Analyze.
5. Match each Nowistay field to a column of your file, or to a Fixed value (handy for the currency or the check-in time). The required fields are Arrival, Departure, First name, Last name, Amount, Currency and Status.
6. Check the Preview of the result, keep Create cleaning missions for upcoming stays ticked if you want them, then click Import and Confirm import.

Good to know: imported bookings are added as direct bookings and block the nights on all your channels. Duplicates (same reservation number, or same dates and same guest) and upcoming stays that overlap a booking you already have are skipped, so re-importing the same file is safe. Guests do not receive a booking confirmation, but your check-in and check-out messages are scheduled for their upcoming stays. A wrong import can be undone from Import history > Delete & revert. Full guide: Import bookings from a CSV file.

Step 6: Check your calendar and settings

Right after connecting your channels, check that prices and availability are right. Some values may have been reset when SuperHote was disconnected.

Your prices and availability

1. Go to Calendars.
2. For each property, check the nightly rates for the coming months, the open and closed dates, and the minimum stay (it may have been reset to 1 night). Click a date or a date range to change them.

Markup on Airbnb prices: when you connect Airbnb, Nowistay copies your current Airbnb prices into its calendar. SuperHote recommends a price multiplier of about 20 to 23% on Airbnb to offset Airbnb’s fee, applied on top of PriceLabs prices too: check yours. If your Airbnb prices included a markup, those marked-up prices became your base prices and would also be sent to your other channels: lower your base prices in the calendar, then add the markup back for Airbnb only with the Rate Adjustment setting (below).

Guide: How to manage availability and prices from the calendar.

Your property settings

On the Properties page, click … then Property infos, and check Default night rate, Earliest arrival time (check-in), Latest departure time (check-out), the default minimum and maximum number of nights and the Cut-off time. Click Save.

Airbnb availability rules and rate adjustment

In Synchronization, click the gear icon (Channel settings) on your Airbnb connection:

• Airbnb Availability tab: Advance notice, Preparation time, Availability window, Max nights, Allowed check-in days and Allowed check-out days, then Save.
• Rate Adjustment tab: a percentage applied to the prices sent to this channel only (for example +15% on Airbnb), then Save. Booking.com, Vrbo and Expedia have the same tab.

Guide: Airbnb availability settings.

Step 7: Set up your welcome guide and AI co-host

Nowistay then helps you create your welcome guide, the digital guest handbook the AI co-host uses to answer questions. Let the AI generate it from your Airbnb listing and your PDF documents, copy a guide from another property, or start from scratch. Paste in what you used to send from SuperHote: arrival instructions, Wi-Fi, house rules, parking, local tips. Your AI co-host then answers guests on Airbnb, Booking.com, Expedia, WhatsApp and email, 24/7, from the first inquiry. Guide: Create your digital welcome guide with AI.

Step 8: Recreate your automated messages

In SuperHote V2, your messages are in Messages automatiques (Automated messages), your reusable texts are the Modèles (Templates) of the Messagerie (Inbox), and your custom fields are under Shortcodes > Personnalisés (Custom). On V1, everything was under Notifications. Nothing can be exported: copy each message with its trigger and delay.

Create them in Nowistay

1. Go to Automations, then on the Guest Messages row click Manage messages.
2. Click Add message, or Generate with AI to get a ready-made set you can edit.
3. Choose the Trigger event: Booking Confirmed, Check-in, Check-out or Manual.
4. Set Timing (hours) and choose Before the event or After the event. Check-in and check-out timings count from the check-in or check-out time of the stay.
5. Paste the Subject and Message body from SuperHote, then replace the placeholders with Nowistay variables (list below), using Insert variable.
6. Under Advanced options, Apply to bookings from limits a message to Airbnb, Booking.com, Vrbo, Expedia or Direct booking.

Nowistay sends each message in the guest’s language: add languages to a template and use Translate from default to translate it with AI.

Replace your SuperHote placeholders

SuperHote V2 uses double braces like Nowistay (some names are even identical), V1 used square brackets.

• Guest first name: {{guest_first_name}} (V1 [GUEST:FIRST_NAME]) → {{guest_first_name}}
• Guest last name: {{guest_last_name}} → {{guest_last_name}}
• Guest full name: [GUEST:NAME] (V1) → {{guest_full_name}}
• Number of adults: [INQUIRY:ADULTS] (V1) → {{guest_count}}
• Number of children: [INQUIRY:CHILDREN] (V1) → {{number_of_children}}
• Arrival date: {{checkin_date}} (V1 [BOOKING:CHECKING]) → {{arrival_date}}
• Departure date: {{checkout_date}} (V1 [BOOKING:CHECKOUT]) → {{departure_date}}
• Check-in time: [RENTAL:ARRIVAL_TIME] (V1) → {{check_in_time}}
• Check-out time: [RENTAL:DEPARTURE_TIME] (V1) → {{check_out_time}}
• Number of nights: {{nights_count}} (V1 [INQUIRY:NIGHTS]) → {{number_of_nights}}
• Property name: {{rental_name}} (V1 [RENTAL:NAME]) → {{property_name}}
• Address: {{rental_address}} (V1 [RENTAL:ADDRESS]) → {{property_address}}
• Booking reference: [BOOKING:CONFIRMATION-CODE] (V1) → {{reservation_number}}
• Total price: {{total_price}} (V1 [INQUIRY:COST]) → {{booking_amount}}
• Door code: {{lock_code}} (V1 [RENTALDOOR:CODE]) → {{smartlock_code}}
• Guest Page link (now your welcome guide): {{guest_page_link}} (V1 [WELCOME_FORM_URL]) → {{welcome_guide_url}}

Nowistay also offers {{arrival_day_name}}, {{days_to_checkin}}, {{host_first_name}}, {{whatsapp_link}}, {{identity_check_link}} (guest identity verification) and {{deposit_payment_link}} (security deposit). Wi-Fi codes, parking details and other fixed property information belong in your welcome guide, or in property variables you can insert from the variable picker.

Match your SuperHote timing

• SuperHote Nouvelle réservation (New booking) → Nowistay Booking Confirmed, After the event, 0 hours
• SuperHote Avant / après le check-in (Before / after check-in), +1j to +30j → Nowistay Check-in, Before the event or After the event, days × 24 hours
• SuperHote Avant / après le check-out (Before / after check-out) → Nowistay Check-out, Before the event or After the event, in hours
• SuperHote Première nuit passée (First night spent) → Nowistay Check-in, After the event, about 18 hours (the next morning for a 16:00 check-in)

Example: to send a message at 10:00 two days before arrival with a 16:00 check-in, choose Check-in, Before the event, 54 hours.

Then deactivate your messages in SuperHote so guests don’t receive them twice. For deposits and identity checks, Nowistay uses the {{deposit_payment_link}} and {{identity_check_link}} variables.

Guide: How to set up automated guest messages.

Step 9: Reconnect your dynamic pricing

If PriceLabs was connected to SuperHote (Hébergements > your property > Tarification, or Plateformes & Intégrations > Applications tierces > PriceLabs), reconnect your listings in PriceLabs through Nowistay as below. SuperHote applied its price multiplier on top of the PriceLabs prices: recreate it with the Airbnb Rate Adjustment (Step 6).

To connect PriceLabs to Nowistay: go to Integrations, open the Pricelabs card, click Configure then Generate Key and copy the key. In PriceLabs, click Add Your Listings, select Channex, paste the key and click Connect. A property appears once it is on Nowistay PMS with at least one connected channel. Your PriceLabs strategies keep working, only the connection changes. Guide: How to connect PriceLabs for dynamic pricing.

Step 10: Reconnect your smart locks

In Nowistay, go to Integrations > Smart locks and click Connect on your brand: Nuki, igloohome, Tedee, TTLock, Homeit, and the Premium connection for Schlage, Yale, August and KeyNest. Nowistay creates a code for each booking, valid from check-in to check-out, and sends it with the {{smartlock_code}} variable.

SuperHote works with TTLock, Nuki and igloohome, all supported by Nowistay. Remove the lock from your properties in SuperHote so only Nowistay sends codes.

Step 11: Replace your SuperHote booking website or widget

SuperHote’s Site de réservation (booking site), its booking engine and the Guest Page stop with your account, along with payment links, deposits and contracts. On your own website, remove the SuperHote engine: the SuperHote V2 WordPress plugin and its shortcodes ([superhote_rentals], [superhote_search], [superhote_form_search], [superhote_search_map]), or the V1 iframe pointing to app.superhote.com. If SuperHote built your WordPress site, it belongs to you: SuperHote provides the admin access and a backup procedure so you can move the hosting.

To take direct bookings with Nowistay: go to Integrations > Direct Booking > Configure, connect your Stripe account (Connect Stripe Account), click Create widget (Single property or Multiple properties), then copy the Embed code and paste it where the old widget was. In the widget settings, choose Full payment or Split payment, and add your taxes and discounts. The widget works on WordPress, Webflow, Wix, Squarespace or plain HTML. Guide: How to set up direct booking on your website.

Step 12: Cancel your SuperHote subscription

Do this last, once Airbnb, Booking.com, Vrbo and Expedia all show as connected in Nowistay and your direct bookings are imported. Disconnecting channels does not stop SuperHote billing: you have to cancel.

SuperHote has no cancel button in the app: Paramètres > Abonnement (Settings > Subscription) only shows your plan and renewal date. According to its terms, the subscription renews automatically and is cancelled by email to SuperHote support at least 24 hours before the end of the period.

To delete the account, fill in SuperHote’s SUPPRESSION DE COMPTE (account deletion) form, submit it with Demander la suppression de mon compte (Request the deletion of my account), and disconnect your platforms. Deletion takes up to 5 business days and cannot be undone. SuperHote keeps billing even if you deactivate or delete properties, so cancel the subscription itself. The 30-day money-back guarantee counts from the purchase date, and annual plans are not refunded pro rata.

What happens to your SuperHote data?

• Your bookings on Airbnb, Booking.com, Vrbo and Expedia stay on those platforms: nothing is cancelled, and upcoming ones are managed from Nowistay.
• Your reviews and your listing history stay on each platform.
• SuperHote keeps your personal data for the length of the subscription, then 5 years in intermediate archive (accounting data for the legal period). Bookings and invoices are no longer accessible once the account is deleted: keep your exports.