The Nowistay AI Assistant (also called the AI co-host) answers your guests’ messages for you, 24/7, on Airbnb, Booking.com, Expedia, VRBO and WhatsApp. Each reply is written for that guest from what the assistant knows about your property, and it alerts you the moment a situation needs a human. This page is the short tour. Each point links to the detailed article.
What it does
Answers 90%+ of guest questions automatically, within the response time you set (1 minute by default), in over 90 languages.
Understands the photos guests send on Airbnb, Booking.com and the other platforms connected through the Nowistay integration: a broken appliance, a full fridge, a screenshot.
Learns from you, every day: it reviews the conversations where you replied to a guest yourself and suggests new entries for its private knowledge base. A banner on the Messages page tells you when suggestions are waiting, and nothing is used until you approve it.
Escalates what it cannot handle: incidents, unusual requests, early check-in and late check-out, with an alert by email or mobile and a follow-up in AI Inquiries.
Can also talk to guests by phone with the voice assistant option.
How it behaves in a conversation
It waits for the response time you set, so a guest who sends several messages in a row gets one answer. If you reply first, it stays silent.
If it knows the answer, it replies on your behalf, in the guest’s language and with the tone you chose.
If it doesn’t, it notifies you and pauses on that conversation for the pause duration you set (60 minutes by default), then resumes with the full context. Other conversations continue normally.
From the Messages page you can pause it on any conversation to answer yourself.
You can set AI off hours (for example every night) when it does not answer, and switch the Reply mode to Draft to receive its replies by email and send them yourself while you evaluate it.
Remember to disable Airbnb’s own automatic replies, so guests never get two answers.
With Nowistay as your channel manager, or with the direct connection, replies are posted in the Airbnb or Booking.com conversation and mirrored on your Messages page.
With Beds24, Smoobu or Lodgify, the assistant works the same way and replies on the channels connected in your PMS. To edit or delete a message, do it from your PMS or the platform where you talk to your guests.
